Product & Usage FAQs

A golden retriever dog wearing a black harness sits on a black hard bottom dog car seat cover from ThePupy Brand and white checkered pet bed inside the back of a vehicle. The pet bed has a plush white border and black and white checkered center.

Is CozyRider 2.0 waterproof and scratch resistant?

Yes! We use Premium Materials that are 100% waterproof and tear-resistant. We guarantee that accidents and messes don't make it to your seats.

Easy to Setup & Clean?

The CozyRider 2.0 only takes 1 minute to install.

The cover is machine washable, so you and your pup can reuse it for years!

What are the dimensions?

The seat cover measures 51.2 inches (132cm) in length, 24.6 inches (63cm) in width, and 22 inches (56cm) in height, ensuring it covers your entire backseat area.

How much weight is it capable of holding?

CozyRider 2.0 can support up to 400 lbs (182 kg), making it sturdy enough for larger breeds or multiple pets.

Is it possible to harness my dog as well?

Absolutely, the CozyRider 2.0 seat cover comes with built-in harness connections to securely attach your dog’s harness and keep them safe during the ride.

Can I wash the cover?

Yes, the seat cover features removable panels that are machine washable, allowing for easy maintenance and care.

Will it work with bucket seats and captain's seats?

Yes, the CozyRider 2.0 works perfectly with bucket seats, as it bridges the gap and provides complete seat coverage.

CozyRider 2.0 covers the full back seat area with hard bottom in captain's seat. Simply place an inexpensive storage box between the seats as a bridge — this creates a fully flat, supported surface across the entire back seat.

⚠️ Please note: If your captain's chairs have fixed armrests that cannot be folded up, the CozyRider 2.0 may not fit properly.

Can it accommodate passengers?

The design is partly foldable, which means you can fold up part of the seat cover to allow space for a passenger while still providing comfort and protection for your pet.

Does the MESH WINDOW unzip or fold down?

We heard you — many of you wanted more flexibility with the mesh divider. Our newest batch features an updated zippered mesh window that can be easily unzipped and folded down whenever you want extra room between the front and back seats, or zipped back up to keep your pup safely contained. More comfort, exactly the way you asked for it.

Orders & Shipping FAQs

Shipping Speed

  • United States: 3-5 business days via standard shipping.
  • International: 7-15 business days via standard shipping.

Processing time🛠: 2-3 business days.

Orders are shipped from our CLOSEST US warehouse whenever possible to ensure fast delivery.

📮Order Tracking: Your Tracking Number will be sent directly to your email, or you can track your order anytime on our Track Your Order page.

International Shipping Available: We currently ship to 5 countries only. See our Shipping Policy for full details.

Track My Order?

1. After placing your order, you will receive an Order Confirmation Email containing your order number and tracking number.

Please allow 3–5 business days for your tracking to update.

If you don't see the email, be sure to check your Spam and Promotions folders.

2. You may also track your order here: Track Your Order

Return My Order?

If you're not satisfied with your order or it arrived damaged, simply contact us at support@thepupy.store within 30 days of delivery.

Once your return is approved, we'll send you a prepaid return label and instructions. After we receive and inspect the returned item, your refund will be processed to your original payment method if approved.

Cancel My Order?

Please contact us at support@thepupy.store as soon as possible. If your order hasn't shipped yet, we'll do our best to cancel it. If it's already on the way, you can return it after delivery in accordance with our Return Policy.

Entered the Wrong Shipping Address

Please contact us at support@thepupy.store as soon as possible with your order number and the correct shipping address. If your order hasn't been processed yet, we'll do our best to update your address.

Once an order has been processed, we're unable to make changes to the shipping address. We are not responsible for delays or lost packages resulting from an incorrect address entered at checkout. However, we will try our best!

What If My Order Never Arrived?

  1. If your order hasn't arrived, first check your Shipping Confirmation Email to make sure the shipping address is correct.
  2. If you entered the wrong address, please contact us ASAP. If your order hasn't been processed yet, we'll do our best to update it.
  3. If the address is correct but your package still hasn't arrived, please contact our Support Team. We'll investigate the issue with the carrier and help resolve it as quickly as possible.
  4. If your order exceeds our Guaranteed Delivery Timeframe (40 Days for the USA & Canada, 60 Days for the United Kingdom, Australia & New Zealand), we'll send you a FREE Replacement or issue a Full Refund.

Incase you still have questions.

Address: 1001 S Main St, Ste 600, Kalispell MT 59901, United States 

Email: support@thepupy.store

Whatsapp: +1 406 605 8582

Monday – Friday: 9:00AM – 6:00PM (ET)
Saturday: 10:00AM – 4:00PM (ET)
Sunday: Email Support Only

We aim to respond to your inquiries within 24 hours.

Why choose us?

  • USA Shipping

    Once you place your order from ThePupy™, expect delivery in 3-5 business days

  • 30-Day Money Back Guarantee

    We want you to love ThePupy™ purchases. If it's not right for you, contact us within 30 days of delivery for a full refund.

  • Dedicated Support

    Any questions regarding an existing order or placing a new one? Don't hesitate contact us at support@thepupy.store

  • Secure Checkout

    Shop with confidence. Your transactions are fully encrypted and protected with secure payment gateways.
Incase you still have questions.