Shipping policy
PROCESSING TIME:
Once you place your order, the team at The Pupy quickly gets to work on packing and processing your package. Most orders are processed within 2-3 business days.
SHIPPING TIMES: (Estimated Delivery Time)
United States: 3-5 business days via standard shipping.
International: 7-15 business days via standard shipping.
PLEASE NOTE: Shipping times DO NOT include the Processing Times.
International shipping is currently available only to the following countries: Canada, United Kingdom, Australia, New Zealand, Ireland.
We currently can't deliver to destinations outside the countries listed above. We're expanding to new markets over time, so this list may change.
If you'd like to be notified when we begin shipping to your country, please email support@thepupy.store with your country name in the subject line. We'll be happy to let you know once shipping becomes available.
If we're unable to ship to your country, your order will not be processed and any payment will be fully refunded.
ORDER CUT-OFF TIMES
Orders placed after 5:00 PM EST may begin processing the next business day. Orders placed after 5:00 PM EST on Friday, or on weekends and holidays, begin processing the next business day.
SHIPPING COSTS:
We offer free standard shipping on all US and international orders, with no hidden fees or extra handling charges at checkout. US customers can also upgrade to Priority Shipping and Fully insured (Protect your order from damage, loss, or theft during shipping) for $19.99.
United States:
- Free US Shipping: 3-5 business days
- Priority US Shipping (fully insured): 2-4 business days, $19.99 (United States Only)
International:
- Free International Shipping: 7-15 business days
TRACKING NUMBER
After placing your order, you will receive an Order Confirmation Email containing your order number and tracking number (Check email inbox, spam, and promotions folders).You can expect between 3-5 business days before your tracking information updates.
WAREHOUSE LOCATIONS
All ThePupy products ship from U.S. warehouse.
ADDITIONAL INFORMATION:
Shipping times are approximate and may vary depending on location, customs delays, weather conditions and other factors outside of our control. Customers will receive a tracking number via email once their order is shipped to monitor their shipment's progress.
Please note that for international orders, customers are responsible for any customs and import taxes that may apply.
We are not responsible for delays due to customs. Should any of the above scenarios occur with your package, we promise to keep you well informed to the best of our ability.
DELIVERED PACKAGES
If tracking shows your order was delivered but you haven't received it, please check around your delivery location, confirm the address on your order, and contact your local carrier with your tracking number. Carrier tracking showing a delivered status is treated as confirmation of delivery. If you still need help, email support@thepupy.store
CANCELING AN ORDER
Once an order is placed, we will not be able to cancel it once processed and fulfilled (In some situations this may be minutes after an order is placed). Please contact us at support@thepupy.store or Whatsapp: +1 406 605 8582 ASAP if you would like to cancel an order. We will do our absolute best.
UNCLAIMED ORDERS
We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. If you notice an incorrect or insufficient address after receiving the confirmation email, please notify us at support@thepupy.store or Whatsapp: +1 406 605 8582 ASAP with the updated details and order number.
HOLIDAY SEASON
A few times throughout the year, we experience unexpected surges in order volume - not just during the Holiday Season (include October, November, and December), but at various points when demand for our products increases significantly.
If you have any questions or concerns during this time, please don’t hesitate to reach out at support@thepupy.store or Whatsapp: +1 406 605 8582 and we will answer as soon as we can!
Contact Us
Address: 1001 S Main St, Ste 600, Kalispell MT 59901, United States
Email: support@thepupy.store
Whatsapp: +1 406 605 8582
Monday – Friday: 9:00AM – 6:00PM (ET)
Saturday: 10:00AM – 4:00PM (ET)
Sunday: Email Support Only
We aim to respond to your inquiries within 24 hours.
Have a quick question? Check our FAQ page before reaching out — you might find your answer right away.